We are committed to fair and transparent resolution of all disputes between buyers and sellers.
Before opening a formal dispute, we strongly encourage you to communicate with the other party through our messaging system. Most issues can be resolved with clear communication. Disputes should be a last resort.
๐ฌ Open ChatGo to Dashboard โ Orders โ select the order โ click 'Open Dispute'. Describe the issue clearly and provide evidence.
The seller has 48 hours to respond to the dispute with their side of the story and any supporting evidence.
Our dispute resolution team reviews all evidence from both parties. This takes up to 7 business days.
We make a fair decision based on the evidence. This may result in a full refund, partial refund, or order completion.
Funds are distributed according to our decision. Both parties are notified via email and the order is closed.
Go to your orders page and select the order in question to begin the dispute process.